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Role Description

The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). This position provides short-term on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts.

• Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations
• Ensure compliance with company policies, safety practices, fair housing, and operational standards
• Conduct daily property walks, risk assessments, and quality checks
• Lead the emergency response process for the community while on assignment
• Provide short-term supervision, coaching, and direction to on-site staff; ensure operational continuity
• Support hiring, onboarding, and training needs as requested by Regional leadership
• Promote teamwork, stability, and performance during temporary leadership transitions
• Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting
• Support or create budgets/forecasts as assigned; identify trends and recommend corrective actions
• Review and approve resident files, leases, renewals, and required documentation
• Ensure leasing and marketing strategies are executed effectively—closure rates, follow-up, documentation, and reporting
• Assist with resident satisfaction initiatives, retention efforts, and event execution
• Support leasing teams in achieving occupancy goals and stabilizing performance
• Monitor service request turnaround times; ensure resident expectations are met
• Ensure property appearance standards are maintained through inspections and timely repair oversight
• Coordinate with maintenance, contractors, and vendors to ensure work is completed safely and efficiently
• Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity
• Provide high-confidence leadership during transitions such as turnovers, manager vacancies, or property onboarding
• Serve as an Asset Living culture ambassador, modeling best practices and reinforcing departmental standards

Qualifications

• High school diploma required; bachelor’s degree preferred (matching Community Manager JD)
• 3-4 years previous leasing or property management experience with 1-2 year Asset Living experience preferred
• CAM or ARM certification preferred
• Ability to learn and execute all on-site software functions
• Knowledge of Fair Housing and OSHA requirements

Requirements

• Frequent travel required; role may rotate between properties weekly or monthly
• Reliable transportation required