• Monitor, process, report and document a variety of transactions including but not limited to suspense, adjustments, premium receipt, invoicing, deduction requests, reversals, reposts and delinquencies • Coordinate with other business areas to ensure accurate premium processing, reporting, billing and fee disclosure • Perform research as needed in support of reconciliations and adjustments • Prepare and create monthly bills for alternately billed groups • Act as a resource for external and internal business areas on process, procedure and systems • Implement billing and delinquency operations to maximize effectiveness and accuracy • Audit the accuracy of billing and delinquency information entered in the system and monitor operation of the billing system • Develop solutions to billing and delinquency issues and work with systems design to implement system and process enhancements • Work on special projects with management • Proactively communicate sensitive and/or confidential policy and billing information, as well as providing solutions in a clear and effective manner to policyholders, producers, third party administrators, field force and home office staff based on Generally Accepted Accounting Principles (GAAP), federal regulations, contractual provisions and other related policy information