• Drive sales and retention strategies that maximize customer lifetime value and exceed annual performance targets. • Oversee key account relationships, personally engaging with at-risk or strategic customers to secure retention and expansion. • Represent Hollander at SAC, ARA, eBay, and other industry events to strengthen brand presence and build strategic partnerships. • Track, analyze, and report on performance metrics across all stages of the customer journey to inform executive decision-making. • Lead, recruit, and develop a high-performing account management and sales team, fostering a culture of accountability and excellence. • Provide mentorship and coaching that improves retention outcomes, customer satisfaction, and overall sales performance. • Set, monitor, and enforce performance KPIs aligned to bookings, onboarding, and retention goals. • Ensure CRM discipline and accurate pipeline management in Salesforce. • Collaborate with Product, Marketing, and Customer Support to align on messaging, go-to-market execution, and customer engagement strategies. • Identify risks, whitespace opportunities, and process improvements through data-driven analysis. • Champion best practices in onboarding, customer consultation, and product adoption. • Serve as the primary voice of Hollander’s customer base in cross-functional leadership forums. • Partner with internal teams to ensure customer needs inform product strategy and business priorities. • Deliver regular performance updates and insights to senior leadership, aligning execution with Hollander’s long-term growth strategy.