This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a talented Sr. Program Manager. This role encapsulates a deep commitment to client satisfaction, revenue generation, and continuous process improvement, providing an exciting opportunity for those looking to drive significant impact within a dynamic and fast-paced environment.

• Contribute to strategic client touchpoints such as implementations, revenue recognition, and inventory management.
• Serve as a vital liaison between the client engagement team and technical/product teams.
• Utilize a deep understanding of operations and our products to highlight key updates with significant implications for our clients.
• Develop and maintain a detailed knowledge base of client inventory management systems.
• Lead in troubleshooting pre-and-post implementation issues.
• Spearhead the development of tools and training initiatives aimed at elevating the collective knowledge and proficiency across the client engagement team.
• Collaborate with client engagement team and clients to craft projects and implementation plans.
• Identify and actively pursue new sources of revenue across the commercial portfolio.
• Leverage strong product knowledge across COB & PI to facilitate strategic conversations.
• Provide leadership and work guidance to less experienced personnel.

Qualifications

• 9+ years of experience within Health Insurance, Government, Client Service/Business to Business, or Health Policy sectors.
• 4+ years of project management experience, applying Agile, Waterfall, Lean, and Six Sigma methodologies.
• Bachelor's degree in business administration, healthcare, or related field.
• Experience working with medical claims, eligibility and databases.

Requirements

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted to take applications until March 31, 2026.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.