• Partner with the Business Analyst to triage and resolve break/fix issues, configuration requests, and user support needs, taking ownership of scalable declarative solutions. • Lead the design, build, and optimization of Salesforce Flows (record-triggered, scheduled, screen flows), ensuring adherence to best practices, performance standards, and maintainability. • Lead and standardize the organization’s declarative automation approach, ensuring Flow solutions are scalable, maintainable, and aligned with Salesforce best practices. • Collaborate with stakeholders to translate business requirements into secure, scalable Salesforce configurations. • Configure and maintain objects, fields, page layouts, validation rules, permission sets, profiles, approval processes, and reporting. • Support Revenue Cloud / CPQ configuration including pricing rules, product setup, and automation logic. • Maintain and optimize Experience Cloud (My DI Community) functionality. • Support integrations from an administrative standpoint, including field mappings, validation logic, and data integrity monitoring across systems such as Vonage, MuleSoft, NetSuite, and HubSpot. • Develop and maintain system documentation, governance standards, and Salesforce policies/procedures. • Maintain sandbox environments and manage deployment processes using change sets or DevOps tools. • Train users on system functionality and new enhancements. • Partner with IT leadership to continuously improve platform health, security posture, and performance.