• Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team • Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs • Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform • Act as the primary point of contact for customer inquiries and issues • Proactively reach out to customers through phone calls and written communication to understand their goals • Utilize data to track customer success metrics • Monitor account health and flag risk behaviors to engage with customers proactively • Approach all customer interactions with a positive, can-do attitude • Provide training and guidance to customers, ensuring they utilize our software effectively • Seek ways to improve customer satisfaction and raise customer advocacy. • Monitor customer usage and engage in renewal discussions.