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Role Description

This role involves editing, billing, and collecting payment on standard outstanding claims with a goal of positively impacting the company's revenue and accounts receivable balance. You will communicate opportunities for best practices based on issues identified. Enabled by a robust training curriculum, clear policies, and team support, you will contribute toward the important functions of billing and collections and contributing toward our growth strategy. To achieve our collective success, a working knowledge of the billing and collection processes and accountability for quantity and quality metrics are key expectations of the role.

• Investigate reason for unpaid balances from insurance companies
• Troubleshoot both internal and external issues and insurance denials
• Work independently to research and resolve unpaid balances
• Collaborate effectively with internal business partners and external payers

Qualifications

• High School Diploma or GED required
• Associates degree or equivalent work experience strongly preferred
• Accounts receivable background preferred
• Self-motivated and goal-oriented
• Problem-solving skills
• Solid written and verbal communication skills
• Strong research and analytical skills
• Team player with a positive attitude
• Detail oriented
• Solid organizational skills
• Proficient in Microsoft Office with working knowledge of Microsoft Excel
• Must meet work at home company requirements
• Must have strong ability to stay engaged in a virtual environment

Requirements

• If working at home, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Company Description

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients.