• Oversee and manage the Managed Services Implementation Program and staff • Oversee and manage templates for implementation projects, requests, and changes in alignment with NRTC Standards, Guidelines, and Policies • Develop and manage a team of professional Project Managers • Maintain, manage, and utilize project management procedures, templates, and tools to drive and track completion of work to ensure adherence to department policies • Manage implementation projects of high complexity setting an example of exemplary PM performance • Foster motivation within the project managers, as well as all levels of seniority to meet milestones and deadlines • Maintain NRTC’s history of continuous improvement on projects by sharing lessons learned, developing solutions to existing problems, and driving incremental updates/changes to our templates • Stay aware of trends related to Project Management and Service Management best practices to find opportunities to deploy better methods and procedures • Respond to inquiries of PMO procedures across the entire Managed Services organization with continual development of relevant subject matter expertise • Assign project work and communicate effectively cross departmentally to support the effective use of internal resources for program success • Identify, mitigate, and manage risks, associated with all projects under this program • Stakeholder management responsibilities will include reporting and managing communications from projects and changes