NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Field Tech Specialist
Location
United States
Posted
20 hours ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Account Specialist manages Account Management within Service Operations under the Service Delivery Line of Business, processing all move, add, change, delete (MACD) requests for service and privileged accounts to ensure secure and efficient access to IT services. This role maintains data integrity and supports timely resolutions, minimizing disruptions and enhancing user productivity.
- Proficiency in account management processes
- Expertise in handling MACD (Move, Add, Change, Delete) requests
- Strong attention to detail
- Knowledge of privileged account management
- Customer service skills
Qualifications
- Minimum 4 years experience performing deskside technical and/or account management support roles or responsibilities
- Ability to obtain Public Trust clearance
Preferred Qualifications
- Bachelor's degree
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Job Requirements
- Minimum 4 years experience performing deskside technical and/or account management support roles or responsibilities
- Ability to obtain Public Trust clearance
- Preferred Qualifications
- Bachelor's degree
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
