• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials • Support the Services Delivery project team in: • Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions • Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client • Accurately and completely documenting all requirements and participating in internal and external specification review meetings • Assisting with client review meetings of IRT specifications and supporting documents, making any required updates • Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones • Managing the cross-functional project team’s schedule and task assignments • Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT • Providing protocol-specific support to the client and support team after go-live • Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed • Provide system training to end-users using in-person meetings, web meetings, and user manuals • Provide telephone and email support to system users globally • Travel to client sites to attend meetings and conduct user training sessions • Perform other related duties as required