• Define and execute the shared service strategy for carrier onboarding and management across all business units. • Establish governance frameworks, SLAs, and performance metrics to ensure efficiency, consistency, and compliance. • Oversee end-to-end onboarding of carriers, intermediaries, MGAs/MGUs, wholesalers, and brokers through the US regional service center. • Manage contract negotiation, market access, and appointment processes, ensuring all documentation and compliance requirements are met. • Serve as an escalation point for critical issues, coordinating with carriers and account teams to ensure resolution.