• Support post‑sales customer implementations by providing hands‑on technical guidance throughout delivery, with a primary focus on healthcare prior authorization workflows • Conduct client-facing meetings and product demonstrations with internal and external stakeholders • Contribute to scaling delivery operations by helping package and standardize implementation approaches so contracts can be delivered more efficiently at volume • Act as a bridge between delivery teams, product, and engineering , helping translate customer requirements into delivery‑ready, scalable solutions • Provide practical expertise in FHIR APIs, supporting the growing volume of FHIR‑based contracts • Collaborate with Product Management on custom requests and identify opportunities for process improvement • Manage multiple concurrent projects across multiple payer clients, ensuring on-time delivery