• Drive transformation initiatives as primary liaison between business and technology teams • Partner with stakeholders to gather and document requirements across the entire RSB lifecycle • Facilitate requirements workshops and convert business needs into Epics, Features, User Stories, and acceptance criteria in an Agile framework • Prepare workflow and system design documentation, detailing business logic, data mappings, integration requirements • Lead solution design for processes across Microsoft Dynamics 365 (CRM), Inspire IPAS, Insurity Pro Suite, and more • Define and support integration criteria for seamless data flow among systems • Document and optimize the four IPAS workbenches • Support SIT/UAT cycles and ensure accurate test data setup • Collaborate with architecture and APIM teams on integration • Mentor junior analysts and present analyses to senior leadership