• Manage investigative files from assignment through invoice, including coordinating and overseeing providers conducting work on assigned cases to ensure timely completion and adherence to client requirements. • Review new files, confirm objectives, and request additional information as needed • Schedule assignments in accordance with client specifications and turnaround times • Provide timely client updates and acknowledgements in a clear and concise manner • Ensure accurate documentation, billing, and case notes in the case management platform • Proof files for accuracy and completeness • Monitor dashboards, due dates, and hard due files • Respond promptly to internal and external communications • Collaborate with providers, clients, and other departments • Assist the Director with special projects and analysis