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Role Description

We're looking for a detail-oriented Project Manager/Customer Success to manage our client recruitment projects end-to-end. You'll be the key point of contact between our sales team, recruiters, and clients, ensuring smooth delivery of quality candidates while maintaining exceptional client satisfaction.

• Review new client requirements from the sales team, analyze hiring needs, and create comprehensive kickoff emails to set clear expectations
• Brief and guide recruiters on client requirements, set delivery timelines, and follow up on candidate submissions
• Review and vet candidates before client presentation to ensure they meet specifications and quality standards
• Handle escalations, resolve issues, and address client concerns promptly and professionally
• Track project progress, manage timelines, and ensure deliverables are met according to client expectations

Qualifications

• 2+ years of experience working in a US-based recruitment agency or staffing firm
• Proven track record managing US clients (either as a recruitment manager, project manager, or operations assistant)
• Strong understanding of recruitment processes and candidate evaluation
• Excellent written and verbal English communication skills
• Experience managing multiple projects simultaneously with competing priorities
• Problem-solving mindset with ability to handle client escalations professionally

Benefits

• Competitive salary (Paid in USD)
• Experience working in an international setting
• Work From Home
• Flexible Hours