• Act as the primary technical escalation point for complex operational issues, ensuring quick and effective resolutions. • Maintain and optimize critical systems, including SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel), Anti-Virus tools (Trend Micro Deep Security Manager, Microsoft Defender, Crowdstrike) and vulnerability management tools (e.g., Nessus, Qualys, Burp). • Monitor and improve the team’s use of automation and monitoring tools to drive operational efficiency. • Analyze and resolve system performance issues, ensuring compliance with security and operational standards. • Participate in incident response and post-mortem analysis to identify root causes and prevent recurrence. • Mentor and support the professional growth of engineers through training, feedback, and career development planning. • Assist with hiring, onboarding, and retention to ensure team stability and growth. • Oversee day-to-day delivery of security services, ensuring operational consistency and high-quality outcomes. • Track and optimize key metrics such as incident response times, operational efficiency, and compliance posture. • Develop and refine processes for incident response, vulnerability remediation, and compliance reporting. • Work with cross-functional teams, including consulting teams, SREs, and professional services teams, to improve service delivery.