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Role Description

The Appraisal Desk Assistant performs administrative duties for the Appraisal Department such as sending out invites to new appraisers, assisting with appraisal invoices, daily maintenance of the status dashboard, uploading documents in Encompass, and following up on outstanding documents. This position needs to possess strong communication skills and a willingness to provide exceptional customer service in a fast-paced, team environment.

• Follow up on outstanding appraiser invoices and respond to Branch request for invoices.
• Upload (split) branch invoice and compliance cert in Encompass.
• Upload appraiser’s invoice into the O File (Paid or Unpaid folder).
• Send out invites to new appraisers.
• File maintenance for new, current and past appraisers.
• Monitor and follow up on expired error and omissions insurance and License reports.
• Follow up on outstanding non-disclosure Agreement.
• Assist with monitoring and maintaining the Status Dashboard for: orders due today, appraisers past due, and client past due.
• Contact clients to follow up on missing items using strong verbal and written communications skills.
• Ensure that files and items are completed and in the correct location.
• Effectively communicate, work with, and build relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors, while operating in a fast-paced customer service driven environment.

Qualifications

• Strong communication skills
• Willingness to provide exceptional customer service

Requirements

• Assist department personnel with administrative functions such as faxing, scanning, processing mail, and emailing.
• May proofread reports, lists, and other information for accuracy.
• Assists Chief Appraiser with various research projects and/or special projects.
• Additional tasks as assigned.

Working Conditions Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit and talk or hear.
• Often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms.
• Specific vision abilities required include close vision and the ability to adjust focus.

Diversity and Inclusion

At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.

Additional Information

The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.

Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards.