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Role Description

We are seeking a dynamic and results-oriented EBT Account Manager to join our team. In this role, you will be responsible for cultivating and nurturing relationships with clients utilizing our EBT solutions, overseeing their accounts, and ensuring the delivery of exceptional service and support.

• Manage a portfolio of EBT client accounts, acting as the primary point of contact for all account-related matters
• Develop and maintain strong client relationships by understanding their goals, challenges, and operational needs
• Conduct regular check-ins to assess satisfaction, address concerns, and gather feedback for ongoing service improvement
• Identify opportunities for account growth and collaborate with internal teams to expand services
• Represent client interests within the organization, ensuring timely resolution of issues and alignment of priorities
• Collaborate cross-functionally with internal teams and partners to ensure high-quality service delivery
• Monitor industry trends and regulatory changes in EBT and public health programs to provide informed guidance
• Deliver clear, data-driven reports and presentations to clients and internal stakeholders on performance and outcomes

Qualifications

• Bachelor’s degree or equivalent experience in business, project management, computer science, or related field
• 5+ years of experience as an account manager or as a liaison between customers and technical teams
• Ability to lead and facilitate meetings and effectively communicate to clients and project stakeholders
• Proven leadership with cross-functional teams
• Excellent communication skills with ability to explain technical concepts to non-technical audiences

Requirements

• Experience and understanding of the Women, Infants & Children program (WIC)

Benefits

• Competitive salary ranging from $60,000 to $85,000 per year, commensurate with experience
• Comprehensive benefits package
• Opportunities for growth and advancement within the company
• Remote position available immediately
• Full-time exempt salary position