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Role Description

As the Financial Aid Assistant, you’ll support Bryan University’s mission to help our students liberate their innate greatness by helping students with Title IV paperwork including:

• Helping the student obtain a Federal Student Aid (FSA) ID
• Answering questions
• Acting as a liaison between the Financial Aid (FA) office and the Admissions office
• Ensuring students are supported in achieving their individualized plans through proper financing

Responsibilities

• Conduct interviews with applicants seeking to qualify and obtain financial aid
• Inspire applicants to their highest level of achievement and excellence
• Treat applicants with fairness, respect, impartiality, and objectivity while abiding by all accreditation/compliance rules and regulations
• Contact applicants in a timely manner and ensure customer service meets or exceeds expectations
• Examine applicant documents for completeness and accuracy
• Perform other duties as assigned by the VP of Student Finance and the Associate Director of Financial Aid

Qualifications

• High school diploma or GED required
• 1 - 2 years of professional experience in higher education Financial Aid or a related field
• Demonstrated knowledge of the financial aid process
• Excellent customer service skills including phone and email etiquette
• Strong presentation and organizational skills and attention to detail
• Ability to work on multiple projects simultaneously in a collaborative environment
• Ability to work in a virtual environment using multiple software programs simultaneously including MS Office programs, Canvas, CampusVue, Gmail and Zoom
• Attend required annual trainings as requested on campus

Benefits

• Medical
• Dental
• Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home