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Role Description

This role involves managing field property claims for the Milwaukee, Wisconsin territory.

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
• Set reserves, authorize payments, and make financial decisions within authority.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.
• Maintain comprehensive factual and organized claim records and prepare detailed reports summarizing findings and recommendations.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes.
• Deliver empathetic, clear communication throughout the claims process.
• May represent the company in mediations, arbitrations, and trials.
• Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.

Qualifications

• Bachelor’s degree or equivalent experience with claim handling.
• Typically requires 5–10 years of adjusting experience.
• Strong knowledge of local geography, regulations, and public safety agencies.
• Skilled in negotiation and developing strategies to influence outcomes.
• Communicates clearly and effectively in both verbal and written formats.
• Highly organized with the ability to manage complex workflows and project work.
• Makes informed decisions based on thorough analysis of complex issues.
• Ability to collaborate with internal and external experts.
• Ability to quickly assess customer concerns and anticipate questions.
• Skilled in using claims systems and Microsoft Office Suite.

Requirements

• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods.
• Required to work on-site as needed.
• Ability to travel as necessary.
• Ability to work in a fast-paced, changing or stressful environment.
• Ability to perform work in a noisy/loud work environment.
• May be required to have and maintain sufficient home-based internet connection.
• Ability to operate a motor vehicle 4-5 hours per day.
• Ability to load and unload equipment and supplies weighing up to 30 pounds.
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings.
• Ability to use a ladder safely to get on and off roofs.
• Ability to perform field work in adverse weather.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).

Career Development

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.