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Role Description

As a Project Coordinator within our Managed Service Provider (MSP), you will play a critical role in organizing and delivering IT initiatives across a diverse client base. This role ensures that projects are executed efficiently—from planning and resource coordination to documentation, testing, and final delivery.

• Support project initiation, scope definition, and SOW development for multiple clients simultaneously.
• Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution.
• Track deliverables, dependencies, and milestones using Teamwork or other project management tools.
• Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations.
• Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements.
• Prepare and maintain client-facing project documentation, runbooks, and SOPs.
• Align project tasks with existing RMM, PSA, ticketing, and alert management systems.
• Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform.
• Coordinate with dispatch/resource managers to schedule engineering time.
• Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments.
• Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer.
• Support user acceptance testing (UAT) and final validation of project deliverables.
• Coordinate device provisioning, deployments, migrations, and system upgrades.
• Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned.
• Act as a communication bridge between clients, vendors, engineers, and internal project leads.
• Provide clear, timely updates on project status, risks, and timelines.
• Schedule and facilitate project meetings, capturing action items and distributing minutes.
• Help manage expectations across client leadership and technical teams.

Qualifications

• 3+ years of project coordination or IT project management experience, preferably within an MSP or IT services environment.
• Associate degree or higher in IT, computer science, business, or a related field.

Requirements

• Strong experience with PSA/RMM tools (e.g., ConnectWise, Autotask, N-able, Kaseya, NinjaOne).
• Experience with Teamwork or similar project management platforms.
• Understanding of MSP workflows, SLAs, ticketing processes, asset management, and alerting systems.
• Familiarity with cloud technologies (Microsoft 365, Azure, basic networking) is a strong plus.
• Project management certifications (PMP, CAPM) are highly valued.
• MCSE or equivalent technical certification is an asset.

Professional Skills

• Exceptional organizational and time-management capabilities, with the ability to juggle multiple client projects.
• Strong communication skills—able to translate technical details into client-friendly language.
• High attention to detail, especially in documentation and quality assurance.
• Ability to work independently and collaboratively in a distributed team.
• Comfortable solving problems under pressure in a dynamic MSP environment.

Other Requirements

• Must be able to work Eastern Time hours (9:00 AM – 6:00 PM ET), which corresponds to nighttime in the Philippines.
• Positive, service-oriented mindset aligned with MSP client expectations.

Benefits

• Competitive base salary: $1,000-1,200 USD per month
• Vacation