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Role Description

We are seeking a dynamic and experienced Licensing Administrator to manage the application, maintenance, renewal, and compliance of insurance licenses in the US. This strategic role is integral to the business, enabling scalable growth and delivering on our ambition to achieve exceptional client service.

The ideal candidate will have a strong background in customer service, data management, quality control, and insurance.

In this role, you will act as the first point of contact for our North American agents, providing customer service and hands-on maintenance of their licenses.

Key Responsibilities

• Manage the submission of license applications, ensuring all required documentation and information are complete and accurate.
• Maintain and update licensing databases and records, ensuring data integrity and accessibility for reporting and compliance.
• Research and interpret state and federal regulations, monitor changes, and implement processes to ensure ongoing compliance.
• Serve as a primary point of contact within the licensing team.
• Monitor the status of applications, renewals, and appointments, ensuring all renewals are completed by their deadlines.
• Work with internal departments (e.g., compliance, legal) and external vendors to resolve licensing-related issues and identify areas for process improvement.
• Generate and deliver reports on licensing status, compliance metrics, and activities for management and regulatory purposes.
• Oversee relationships with third-party licensing vendors, ensuring timely and accurate delivery of services.

Qualifications

• Bachelor’s degree in business, Finance, Insurance, or related field or equivalent experience in insurance operations, regulatory compliance, or customer service.
• 2+ years of experience in customer service and data entry related role.
• Demonstrated experience in a professional office setting.
• Familiarity with insurance systems and licensing regulations is a plus.

Requirements

• Ability to manage multiple tasks, deadlines, and record-keeping systems.
• Attention to detail for accurately preparing and verifying documentation for applications and compliance.
• Strong written and verbal communication skills for interacting with internal teams, external agencies, and vendors.
• Familiarity with the specific industry's licensing requirements and regulations.
• Proficiency with databases, software, and other relevant IT tools for data entry, tracking, and reporting.
• Ability to identify issues, research solutions, and implement improvements to licensing processes.

Benefits

• Vision insurance
• Medical insurance
• Dental insurance
• 401(k)