Creating Opportunities. Improving Lives.
Customer Service Representative
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.
- Simplify the complex world of automotive warranties
- Anticipate customer needs by evolving self-service options
- Provide world-class customer service
- Navigate customer interactions with high emotional intelligence
- Manage customer conflict in a fast-paced call center environment
Qualifications
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Experience in the automotive industry is a huge plus
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
Requirements
- Passionate and goal-oriented
- Excellent verbal and written communication skills
- Agile in a fast-paced environment
- Plays well with others in a high-functioning team environment
- Works well under time constraints
- Fantastic problem solver
- Positive emotional resilience
Benefits
- Work From Home with casual wear
- Medical, dental, and vision insurance coverage
- 401(K), company paid life insurance policy, short and long-term disability coverage
- Growth opportunities with promotions available
- Tuition reimbursement for professional development
- Wellness program including coaching and cash incentives
- Competitive pay across the organization
- Consistent work schedule Monday through Friday, with rotating Saturdays
- Game room with ping-pong and pool tables
- In-house gym for employee wellness
- Social events and team gatherings
- Paid time off including wellness days, holidays, and vacation time
Job Requirements
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Experience in the automotive industry is a huge plus
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
- Passionate and goal-oriented
- Excellent verbal and written communication skills
- Agile in a fast-paced environment
- Plays well with others in a high-functioning team environment
- Works well under time constraints
- Fantastic problem solver
- Positive emotional resilience
Benefits
- Work From Home with casual wear
- Medical, dental, and vision insurance coverage
- 401(K), company paid life insurance policy, short and long-term disability coverage
- Growth opportunities with promotions available
- Tuition reimbursement for professional development
- Wellness program including coaching and cash incentives
- Competitive pay across the organization
- Consistent work schedule Monday through Friday, with rotating Saturdays
- Game room with ping-pong and pool tables
- In-house gym for employee wellness
- Social events and team gatherings
- Paid time off including wellness days, holidays, and vacation time
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