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Role Description

The Credit Balance Specialist is responsible for facilitating the resolution of insurance and patient credit balances to enable patient satisfaction and compliance with federal or state regulations.

• Strong problem-solving skills and attention to detail
• Research in the patient accounting system to achieve credit resolution
• Perform root cause analysis and trending to identify recurring issues generating credits
• Partner with other areas of the revenue cycle to communicate issues causing credits
• Identify potential remediation steps to prevent credits from occurring in the future
• Adhere to quality assurance metrics and productivity standards
• Enable credit resolution metrics to be met

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package to secure your future

Company Description

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. We are dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future.

• Continuing education and advancement opportunities
• Employees located at three major campuses: Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota
• International locations and Mayo Clinic Health System campuses throughout Midwestern communities

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.