Copart
Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.
Office Manager – CFR
Location
United States
Posted
10 hours ago
Salary
$53.0K - $66.3K / year
High School3 yrs expExperience acceptedEnglish
Job Description
• Hire, train, develop and motivate staff members.
• Drive customer service by auditing call quality
• Drive productivity and quality by auditing files via the system
• Drive "1 st call resolution" by reporting and auditing
• Manage day-to-day needs of all positions managed.
• Ensure team performance is within company standards.
• Provide direction to the team regarding all duties and goals.
• Employee scheduling, and attendance management.
• Conduct employee performance reviews in a timely manner.
• Give continual coaching to employees to foster transparent communication.
• Ability to complete job tasks for positions supervised.
• Lead team to meet or exceed business goals.
• Plan and lead virtual team meetings per company standards.
• Handle employee/customer service issues
• Other duties as assigned.
Job Requirements
- High School Degree (GED), some college preferred
- Three (3) years office management or equivalent experience
- Computer Proficiency (MS Office Suite)
- Excellent communication skills -- verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multitask in a fast-paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast-paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Ability to respond to alarm calls as needed
- Bilingual skill a plus
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- Along with many other employee benefits.
