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Role Description

This role involves leading the end-to-end implementation of Omnicell solutions, ensuring projects are delivered on time, within budget, within scope, and with a high degree of customer satisfaction.

• Serve as the primary business contact for customers throughout the implementation lifecycle, building strong, trusted relationships and ensuring expectations are clearly understood and met.
• Own the project plan and execution, managing timeline, scope, resources, deliverables, and revenue forecasting in alignment with contractual commitments and defined workplans.
• Maintain and administer detailed workplans within PSA tools, ensuring tasks, dependencies, and milestones are accurately captured, updated, and communicated to stakeholders.
• Provide clear, consistent project communications, including project status reports, customer updates, internal briefings, and executive summaries, tailored to the needs of different audiences.
• Proactively identify, manage, and mitigate project risks and issues, facilitating timely problem-solving discussions and, when needed, leading challenging conversations with customers and internal leadership.
• Report on key financial and performance metrics, ensuring transparency into project health, forecast accuracy, and delivery outcomes.
• Conduct customer risk reviews for internal leadership, providing insight into account health, project escalations, and recommended action plans.
• Develop and maintain a strong working knowledge of Omnicell’s products and solutions, leveraging this understanding to anticipate customer needs and guide effective implementation decisions.
• Lead and align cross-functional project teams (e.g., engineering, services, support, sales, customer success) to deliver projects on time, on budget, and in line with customer success criteria.
• Define, socialize, and monitor project success criteria, ensuring all stakeholders understand goals, measures of success, and how progress will be evaluated.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 2 years of project management and/or healthcare information technology consulting experience, with proven accountability for project delivery.

Requirements

• Project Management Professional (PMP) certification preferred.
• At least 1 year of experience in healthcare information technology, professional services, or another customer-facing role.
• Experience working with PSA or project portfolio management tools for workplan administration, resource planning, and financial tracking.
• Background working across cross-functional teams (e.g., implementation, clinical, IT, operations) in a matrixed organization.
• Demonstrated experience managing the full lifecycle of project implementations, from initiation and planning through execution, go-live, and closure.
• Proven ability to manage multiple projects simultaneously, prioritizing effectively in a dynamic environment.
• Strong interpersonal and communication skills, with the ability to lead meetings, facilitate discussions, and adapt communication style to technical and non-technical audiences.
• Solid problem-solving skills, including the ability to identify issues early, develop options, and drive alignment on a path forward.

Benefits

• Ability to travel up to 25%, as business and customer needs require.
• Flexibility to work across multiple time zones with geographically distributed teams and customers.
• Extended periods working at a computer and using video conferencing technology.
• Willingness and ability to support work during non-business hours, including weekends and holidays, based on customer and project needs.