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Role Description

This role involves growing student enrollment in CIEE’s transformative high school summer abroad programs with effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with families every step of the way.

• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
• Work through a high daily call volume, 20-60 calls per day, depending on the time of year.
• Motivate and coach participants and families through the scholarship and application process.
• Provide professional and timely customer service to students and parents throughout the entire application process.
• Host virtual student and parent-facing webinars, presenting to large groups at a time.
• Present to students and parents in person at high schools and fairs in your territory.
• Review applications, accept applicants and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Provide on-program participant support for all programs throughout the year.
• Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians when they’re available.
• Responsible for providing emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.
• Other duties as assigned.

Qualifications

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organization skills and attention to detail.

Location Requirements

• The position is open to candidates located in Minnesota, Wisconsin, or Utah.

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)