Accenture Federal Services
We believe in the power of change, harnessed in ways that matter for our country and communities.
ServiceNow Business Analyst
Location
Virginia
Posted
1 day ago
Salary
$78.6K - $160.2K / year
Bachelor Degree3 yrs expEnglishService Now
Job Description
• Act as the interpreter between business stakeholders and technical teams
• Work closely with all parts of the delivery team
• Engage directly with customers
• Elicit, understand, and document requirements and acceptance criteria
• Translate client needs into well‑defined backlog items
• Ensure user stories meet the Definition of Ready with complete acceptance criteria
• Facilitate communication and collaboration across the agile delivery team
• Create, organize, link, and prioritize the product backlog
• Support Product Owners with product vision, roadmap development, and strategic planning
• Drive and support planning activities such as sprint planning, refinement, and release planning
• Manage scope, expectations, dependencies, and commitments throughout delivery
• Participate in and support high‑level acceptance test activities
Job Requirements
- Required certifications
- ICAgile or Certified Scrum Master (CSM)
- ServiceNow Certified System Administrator (CSA)
- 3+ years in software delivery, with 1+ year in ServiceNow
- 3+ years of Business Analyst experience
- 3+ years using Jira or similar tools to own and manage a backlog (features, user stories, acceptance criteria, prioritization, refinement)
- 3+ years owning and managing a product roadmap, defining MVP, managing scope, and capturing functional/non‑functional requirements
- 3+ years documenting as‑is/to‑be process flows, sequence diagrams, value stream maps, user personas, and related artifacts
- Active secret clearance
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities