Account Manager
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As an Account Manager at Tyk, you own and develop long-term relationships with our customers.
- Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services.
- Responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time.
- Work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need.
- Understand complex technical environments with multiple stakeholders across engineering, platform, and leadership teams.
- Build trusted relationships and connect customers with the right expertise within Tyk to help them move forward.
Qualifications
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment
- A track record of managing commercial customer relationships, including renewals and account growth
- Experience working with technical products or engineering-led organisations
- Ability to build relationships across both technical and business stakeholders
- Confidence leading commercial conversations and navigating complex customer environments
- Strong organisation, communication, and follow-through
- Experience collaborating with cross-functional teams to deliver successful customer outcomes
Requirements
- You enjoy working with technically sophisticated products and customers
- You build trusted relationships across complex organisations
- You’re comfortable owning commercial outcomes and guiding long-term partnerships
- You’re proactive, organised, and able to navigate ambiguity
- You enjoy connecting people and expertise to solve meaningful problems for customers
Benefits
- Everyone has unlimited paid holidays.
- Total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive.
- Employee share scheme
- Generous maternity and paternity leave
- 401k, vision, dental & medical
- Volunteering Days
- Company retreats
- Employee Wellbeing platform
Job Requirements
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment
- A track record of managing commercial customer relationships, including renewals and account growth
- Experience working with technical products or engineering-led organisations
- Ability to build relationships across both technical and business stakeholders
- Confidence leading commercial conversations and navigating complex customer environments
- Strong organisation, communication, and follow-through
- Experience collaborating with cross-functional teams to deliver successful customer outcomes
- You enjoy working with technically sophisticated products and customers
- You build trusted relationships across complex organisations
- You’re comfortable owning commercial outcomes and guiding long-term partnerships
- You’re proactive, organised, and able to navigate ambiguity
- You enjoy connecting people and expertise to solve meaningful problems for customers
Benefits
- Everyone has unlimited paid holidays.
- Total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive.
- Employee share scheme
- Generous maternity and paternity leave
- 401k, vision, dental & medical
- Volunteering Days
- Company retreats
- Employee Wellbeing platform
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