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Role Description

The LMS Administrator will manage and maintain CareDx’s Learning Management System (CareDx University powered by Brainier/ClearCo) to support enterprise-wide Compliance, HR, other enterprise department training, and commercial learning initiatives. This role ensures accurate deployment of mandatory compliance assignments & learning plans, optimizes system functionality, and provides technical and operational support to stakeholders across the organization.

• Manage day-to-day LMS operations, including user management, course deployment, and system configuration.
• Maintain system integrity by performing regular audits, updates, and troubleshooting.
• Guide for proper integration of the system into the HRIS and enable auto-assignment wherever possible.
• Ensure LMS compliance with technical standards (SCORM/xAPI) and data privacy regulations.
• Configure and assign enterprise-wide compliance, HR, other department curricula & Commercial learning plans in collaboration with key stakeholders.
• Monitor completion rates and generate compliance reports for regulatory audits and internal reviews.
• Partner with Commercial, Compliance, HR, and other enterprise team members to ensure timely and accurate assignment of mandatory training.
• Develop and distribute dashboards and reports on training completion, engagement metrics, and compliance KPIs.
• Analyze data to identify gaps and recommend improvements in training effectiveness.
• Serve as the primary point of contact for LMS-related inquiries from learners, managers, and content owners.
• Provide technical support and training for internal teams on LMS functionality and best practices.
• Collaborate with Commercial, Compliance, HR, other enterprise team members and IT for content integration and system enhancements.
• Stay current on LMS features and compliance training trends to optimize system performance.
• Recommend process improvements and automation opportunities to streamline workflows.
• Provide feedback to enhance or optimize assigned content.
• Assist in Commercial curricula reviews to ensure parity and clear training goals.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Minimum 3–5 years in LMS administration, preferably in a regulated industry.
• Experience with Brainier or similar LMS platforms (ClearCo, Cornerstone, SuccessFactors).
• Familiarity with compliance training programs and reporting requirements.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in data analysis and reporting tools.

Preferred Skills

• Knowledge of HRIS and Active Directory integration.
• Experience with eLearning authoring tools (Articulate, Storyline).
• Understanding of healthcare compliance frameworks.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation.
• And more!