• Serve as the primary point of contact for customers, focusing on maximizing their ROI with Meal Ticket's product portfolio. • Identify customer success goals, driving growth and retention, managing renewals, and providing strategic consultation. • Lead the implementation of engagement strategies across Meal Ticket's products. • Design and guide customers' success plans, advocate for their needs through Voice of Customer programs. • Monitor customer health indicators, identify at-risk accounts early, and execute proactive intervention strategies to prevent churn. • Own the full renewal cycle for assigned accounts, initiating renewal conversations and securing commitments within contract timelines. • Help customers achieve their defined success goals by demonstrating how Meal Ticket solutions solve their operational challenges.