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Role Description

This role involves providing customer service support in handling all patient inquiries through various channels.

• Handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc.
• Accurately collects information required by individual programs and captures it in specific program databases.
• Answers product questions from customers according to company policy utilizing approved FAQs and discussion guides.
• Exhibits effective communication and tele-management skills, conversing with callers in an empathetic manner.
• Identifies and processes potential Adverse Events and Technical Complaints in accordance with Client’s Working Practice Documents (WPDs).
• Demonstrates adherence to all Privacy/Security procedures as outlined in applicable WPDs.
• Adheres to all company policies and Standard Operating and Working Procedures.
• Displays flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Identifies and triages customer escalations through resolution, collaborating with other functions to ensure compliant solutions.

Qualifications

• BA/BS degree or relevant work experience
• Customer service-related experience
• Expert level typist

Requirements

• Employees can expect to be paid a salary of approximately $38K - $40K.
• May be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.
• Compliance with requirements outlined by the facilities on call plans.
• Potential requirement to obtain specific licenses in certain geographic jurisdictions or hospital systems.

Company Description

Amplity powers biopharma innovation through expert-led teams that deliver. Our people-driven, tech-enabled DNA fuels everything we do.

• Founded in 2019 from the merger of companies with over 40 years of experience in contract medical, commercial, and communications excellence.
• Focus on improving patient outcomes through executional excellence.
• Commitment to being allies in excellence, delivering services quicker, better, and nicer than anyone else.

Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status.