• Act as a trusted advisor, coaching and critiquing strategies, guiding retail clients in building their organizations • Gather, contextualize, coordinate and deliver Gartner written research and personalized analyst inquiry • Encourage and promote peer-to-peer and company-to-company networking • Manage approximately 25 – 30 client relationships • Participate in all phases of the client lifecycle: Pre-sale, On-boarding, Relationship Management, Full Delivery, Review and Renew • Responsible for client retention and contributing toward growth in the region