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Role Description

This role involves managing business operations at Mural Health, focusing on cross-functional project management, operational efficiency, and international business operations.

• Cross-Functional Project Management:
  • Lead and coordinate high-priority, cross-functional initiatives from scoping through execution.
  • Act as a trusted project lead for COO-sponsored initiatives.
  • Build project management standards and tooling that scale across the organization.
• Process Mapping & Operational Efficiency:
  • Document, analyze, and redesign end-to-end business processes.
  • Partner with team leads to identify workflow breakdowns and design cleaner workflows.
  • Champion a culture of continuous improvement.
• Breaking Down Silos:
  • Serve as a connective tissue across departments.
  • Create forums, rituals, and documentation practices for cross-functional teams.
• Automation & Scaling:
  • Identify manual workflows and drive automation initiatives.
  • Partner with functions to evaluate and implement operational tooling.
  • Own the build-vs-buy evaluation for operational software.
• Data Integrity, KPI Tracking & Dashboards:
  • Own the integrity of operational and business data.
  • Build and maintain executive and team-level dashboards.
  • Define, track, and report on company-wide KPIs.
• Company Operating Rhythm:
  • Own and continuously improve the company's operating cadence.
  • Design agendas, pre-reads, and follow-up systems for leadership meetings.
  • Maintain the company-wide calendar of key milestones.
• Vendor Management:
  • Manage relationships with key operational vendors.
  • Maintain a vendor registry and evaluate vendor performance.
  • Work closely with Legal and Finance to ensure vendor agreements are compliant.
• International Business Operations:
  • Support the operational requirements of international expansion.
  • Partner with HR, Legal, and Finance to ensure scalability across geographies.
  • Serve as the operational point of contact for international team members.

Qualifications

• 5–8 years of experience in business operations, strategy & operations, management consulting, or a Chief of Staff role.
• Exceptional project management skills.
• Strong analytical instincts; comfortable working in spreadsheets and BI tools.
• Experience with automation tooling and a bias toward building scalable systems.
• Proven ability to influence without authority.
• Excellent written and verbal communication skills.
• Comfort operating in ambiguity and a builder's mindset.
• Experience with international operations or cross-border compliance is a strong plus.
• Familiarity with the health tech or broader healthcare landscape is a plus.
• Experience with OKR frameworks and facilitating company-wide planning cycles.
• Background in process improvement methodologies.
• Prior experience managing or coaching junior operations staff.
• Familiarity with HIPAA, SOC 2, or other health tech compliance frameworks.

Company Description