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Role Description

This is a Government Operations Consultant II – Regional Operations Monitoring Consultant position in the Department of Revenue’s Child Support Program Central Operations Performance and Accountability Team. The incumbent will report to the Revenue Program Administrator. This is advanced level work, and the incumbent is required to perform complex tasks with minimal supervision, and must be able to make independent decisions, plan, evaluate, analyze data, recommend processes or strategies and formulate solutions.

• Responsible for the daily monitoring operations within the Region
• Provide guidance and direction to team members in analysis, monitoring and reporting
• Coordinate with the Child Support Program office and other teams
• Compile and analyze data, determine effectiveness and recommend next appropriate action
• Serve as liaison to internal and external partners
• Maintain open communication and working relationships to solve problems and make decisions
• Work in Microsoft Office using Word, Excel, Outlook, state systems and the internet to research and evaluate information and resolve complex issues

Qualifications

• Currently employed with the Florida Department of Revenue
• Two years of Child Support Program experience
• Experience communicating and providing detailed information in a variety of methods (i.e. - report writing, public speaking, correspondence, conflict resolution) to diverse internal and/or external customers
• Experience using Microsoft 365 applications, including Excel functions (tables and pivot tables), Word, Teams, and PowerPoint
• Experience identifying and resolving operational deficiencies to ensure compliance with operational procedures
• Employment experience reviewing data, identifying trends and recommending process improvements

Requirements

• This role is eligible for full-time telework after you complete required training and reach an acceptable level of proficiency
• The applicant selection criteria (ASC) screening tool has been administratively approved
• Applicants will be required to complete a work sample after the interview

Benefits

• Health insurance
• Life insurance
• Tuition waivers
• Paid sick and personal leave
• Paid parental leave
• 10 paid holidays annually
• Retirement savings
• Vision and dental insurance