The Role

The Director of Operations owns the predictable, high-quality delivery of all customer installations. This role exists to ensure execution excellence through strong leadership, disciplined systems, and clear accountability across people, projects, and partners.

The Director owns outcomes. Success is measured by delivery performance, team effectiveness, financial outcomes, and operational visibility. The Director ensures execution is repeatable, data-driven, and transparent as Enertiv scales.

What You’ll Own

End-to-End Delivery & Accountability

• Own end-to-end delivery performance across all customer installations, including timelines, quality, cost discipline, communication, and client experience.
• Lead and prioritize a portfolio of concurrent projects, balancing capacity, dependencies, and business priorities.
• Ensure delivery commitments are realistic, tracked, and consistently met.
• Proactively surface risks, articulate tradeoffs, and drive resolution.

Systems, Process & Operational Rigor

• Design, implement, and enforce SOPs that drive predictable execution across installations, inventory, supply chain, and customer maintenance (preventative and break/fix).
• Establish reliable operating dashboards that reflect reality, including install pipeline and forecast, resource utilization, inventory accuracy, open POs and lead times, and maintenance backlog/SLA performance.
• Build disciplined operating rhythms for procurement, receiving, staging/kitting, and returns/RMA to ensure material readiness, cost control, and minimal customer downtime.
• Hold teams and partners accountable for data accuracy, timely updates, and operational transparency.

Team, Contractor & Vendor Leadership

• Lead and performance-manage a team of 12 Project Managers and operations staff with clear ownership and measurable KPIs.
• Manage installation partners, contractors, and vendors to defined standards for quality, safety, cost, and timelines; continuously reassess make-vs-buy decisions to improve performance and margins.
• Define role clarity, streamline ownership, and build role-based training that drives repeatable execution.
• Address underperformance directly and build a culture of accountability.

Financial & Cross-functional Partnership

• Own operational performance against budget, margin targets, and delivery commitments at the project and departmental level.
• Establish project-level budgets, track actuals, and actively manage vendor costs, scope changes, and margin impact.
• Partner closely with Finance, Sales, and Customer Success to align delivery execution with commercial assumptions and customer expectations.
• Clearly communicate how operational decisions impact profitability, unit economics, and customer outcomes.

Performance Expectations

Delivery

• Maintain 95%+ on-time installations
• <5% rework or field failure rate

Throughput & Predictability

• 15+ installs per resource per month
• System-driven (SOPs), repeatable delivery performance

Visibility

• Accurate, trusted real-time dashboards for pipeline, capacity, timelines, and margin

Team & Partner Performance

• Clear KPIs and regular feedback for all direct reports
• High-quality national partner network at target pricing and standards

What Success Looks Like

• Delivery is predictable, disciplined, and transparent.
• Teams and partners operate with clear ownership and accountability.
• Leadership has confidence in operational commitments and reporting.
• The organization relies on systems and standards.

Qualifications & Skills

• Bachelor’s or Master’s degree in Electrical Engineering (preferred) or Mechanical Engineering
• 10–15 years of experience in operations, project delivery, or engineering services within hardware-enabled SaaS, IoT, energy management, or industrial technology environments
• Strong command of project management tools, operational dashboards, and data reporting platforms
• Effective working style across executive leadership, internal teams, and field technicians
• Experience leading multi-region installation programs across the U.S., Canada, and international markets
• Demonstrated success scaling installation and deployment operations from tens to hundreds of installs per month
• Deep understanding of mechanical and electrical design, testing, manufacturing processes, industry standards, and regulatory requirements
• Proven ability to lead teams, build cross-functional relationships, make sound strategic decisions, and drive operational change

Location

Full time, US Remote (Colorado candidates preferred), minimal travel. 

Compensation

$150,000-$175,000 with potential performance bonus and equity. 

How To Apply

Does this role sound like you or someone you know? Apply Now through our Careers page and we will contact you if there is a fit: https://ats.rippling.com/enertiv-jobs/jobs