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Role Description

The Virtual Inspection Specialist is responsible for the quality of all Property Data Collections with special considerations for both GSE & client specific sensitivities & requirements. The Virtual Inspection specialist will review virtual inspections submitted by third party partners and for certain clients, complete virtual inspections firsthand.

Responsibilities:

• Review for Virtual Inspections completed for errors and GSE/client specific inconsistencies.
• Submit audit forms for each review completed.
• Provide direct feedback to third party partners in instances where there is certainty around missed items.
• Remain up to date with best Virtual Inspection practices as well as client & GSE specific sensitivities/requirements.
• Promote a social environment whereby questions are asked when uncertainties surface.
• Maintain quality that is in line with designated KPI targets (relates to both quality & speed).
• Work with peers and the Virtual Inspection Specialist Team Lead to identify areas for process improvement.
• Serve as an educational bridge to external operations groups on an as needed basis.
• Facilitate the training and mentoring of any third party vendors with respect to the Virtual Inspection Process.
• Provide support in the management of the knowledge compendium by submitting real time learnings.
• Perform other duties as required by the Virtual Inspection Specialist Team Lead.
• Document and properly notate all files with all touch points and relevant updates/communications.
• Support in other QC areas as directed by the Virtual Inspection Specialist Team Lead or other leaders.

Benefits

• Competitive salary
• Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
• 401K with employer matching options
• Generous Paid Time Off (PTO) and sick leave
• Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
• Inclusive, family-oriented culture

Company Description