• Collaborate with stakeholders and product managers to analyze, understand, and enhance employee productivity and end-user effectiveness • Gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues • Design, develop and maintain Salesforce CPQ system solutions involving complex product bundles, price rules, validation rules, approval rules, document templates, etc. • Create and maintain detailed documentation, including business requirements documents, functional specs, user manuals, and JIRA stories • Define and implement system enhancements that align with business goals, advising on best practices and recommending process improvements • Work with technical teams to design solutions that meet business needs, including system specifications and workflows • Develop test cases and conduct unit and integration testing to ensure that systems meet specified requirements and function correctly • Develop, deliver, and present end-user training materials to Salesforce users throughout the organization • Research production system issues, resolve user problems, and escalate issues when necessary • Perform application configuration activities primarily in Salesforce and other supporting Force.com applications • Act as a liaison between business stakeholders and IT, facilitating communications and ensuring alignment on project goals