Product Consultant
Location
United States
Posted
1 day ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Transfer knowledge of our CDI Suite of products and workflows to new and client users
• Provide client support to drive adoption of the Aware CDI product suite
• Utilize best practice processes for successful client adoption
• Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations, monitor client adoption of the CDI Suite
• Monitor client key performance indicators to identify opportunities for process improvement for clients
• Collaborate with the larger Waystar Customer Success team to create a seamless, integrated, and consistent experience for clients and users
• Collaborate with Waystar’s Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with Iodine products
• Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite
• Provide insights from client interactions to inform future research initiatives and drive product roadmaps
Job Requirements
- Bachelor’s Degree or equivalent in Nursing (RN) required
- A minimum of 5-7 years of experience in CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership
- Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
- Demonstrated presentation skills with various stakeholders ranging from internal partners to C-suite
- Experience presenting CDI content and information
- 5+ years of clinical experience in acute care environments, critical care or ED preferred
- Self-starter, who is extremely motivated to demonstrate success
- Innovator who is looking for unique solutions that solve complex problems
- Attention to detail, highly organized, with an absolute focus on quality of work
- Team player DNA with a desire to solve for the interests of our clients and of our business
- Ability to travel 25 - 50% to client sites and company headquarters
- Master’s Degree in healthcare related field preferred
- Experience as a CDI Consultant with heavy emphasis on CDI program assessment and implementation strongly preferred
Benefits
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Flexible time off for exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
