• Own and optimize the end-to-end sales operating model, including forecasting, pipeline governance, quota deployment, territory design, and capacity modeling. • Establish and run weekly, monthly, and quarterly operating rhythms (WBRs, MBRs, QBRs) with clear performance inspection and accountability. • Drive forecast accuracy, pipeline health, deal velocity, and conversion discipline across all sales segments. • Partner with Finance on revenue forecasting, budget alignment, compensation modeling, and ROI measurement. • Ensure CRM (Salesforce) accuracy, adoption, data integrity, and reporting standardization. • Design and execute a scalable sales enablement framework that supports onboarding, role readiness, and continuous performance improvement. • Own sales methodology adoption (e.g., discovery, qualification, solution design, deal governance) and ensure consistent execution across regions and roles. • Build and maintain playbooks, sales motions, tools, templates, and best-practice libraries aligned to Sparklight Business products and ICPs. • Partner with Product and Marketing to ensure launch readiness, clear value messaging, and field adoption for new offers. • Measure enablement effectiveness using productivity, ramp time, win rates, and quota attainment—not activity alone. • Develop and maintain executive-level dashboards tracking KPIs such as pipeline coverage, win rates, ARPU, churn risk, attach rates, sales cycle time, and productivity. • Translate data into actionable insights that drive coaching, prioritization, and resource allocation. • Identify performance gaps and lead targeted interventions with Sales leadership. • Champion a culture of inspecting what you expect across the revenue organization. • Serve as the connective tissue between Sales, Marketing, Product, Implementation, and Customer Care. • Align sales execution with implementation capacity and customer experience to reduce fallout and improve time-to-revenue. • Support leadership with board-ready reporting, business reviews, and strategic planning inputs.