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Role Description

This position involves providing sales, service, and execution support for new and ongoing client relationships.

• Gathers required documentation and prepares, reviews, and verifies documents for accuracy.
• Performs common processing and ensures compliance with standard regulations and processes.
• Acts as a point of contact for clients, client teams, or service partners.
• Initiates, updates, and verifies client, account, or transaction details in relevant systems/applications.
• Provides reports as needed.
• May perform general administrative support.

PNC Employees take pride in our reputation and are expected to be:

• Customer Focused: Knowledgeable of customer needs and satisfaction, leveraging that information to create customized solutions.
• Managing Risk: Assessing and managing risks associated with business objectives to adhere to PNC's Enterprise Risk Management Framework.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
• Preferred Skills: Business Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented.
• Competencies: Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration.
• Work Experience: Typically requires an Associates or equivalent degree and 3+ years of related experience or product knowledge. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Education: Associates degree.
• Certifications: No Required Certification(s).
• Licenses: No Required License(s).

Requirements

• Bilingual Spanish Preferred.
• This position may be eligible for remote work in select geographic locations, subject to approval by PNC.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Benefits

• Comprehensive range of benefits including medical/prescription drug coverage, dental and vision options.
• Employee and spouse/child life insurance; short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement; educational assistance.
• Robust wellness program with financial incentives.
• Paid time off including maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days each year.