ExactCare
A national medication management and long-term pharmacy provider for people with complex, chronic needs
Collections Specialist
Location
Ohio
Posted
1 day ago
Salary
Not specified
High School1 yr expExperience acceptedEnglish
Job Description
• Contact patients for payments on outstanding balances
• Process account adjustments as appropriate
• Post patient payments
• Manage and promote autopayment plans
• Establish payment plans for past due accounts
• Manage incoming and outgoing calls efficiently and professionally
• Ensure that any patient questions or concerns are routed to the proper department
• Investigate and resolve any patient issues
• Follow up with patients as appropriate
• Maintain confidentiality and adhere to HIPAA regulations
Job Requirements
- High School Diploma or equivalent GED
- 1+ years of experience in collections or customer service
- Prior experience in receivable accounts, medical billing, or healthcare administration (preferred)
- CRM, Salesforce highly preferred
- Phone systems, Five9 highly preferred
- Excellent communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Ability to work independently in a remote setting with strong time management skills
Benefits
- Medical, dental and vision coverage effective 1st of the month following date of hire
- 401(k)
- Paid Time Off
- Company-paid life insurance and short-term disability
- Flexible spending
