Customer Care Team Member, Bilingual
Location
United States
Posted
12 days ago
Salary
Not specified
Job Description
Job Requirements
- Customer inquiries, concerns, and requests promptly and accurately
- Collaborating with team members and other departments to resolve complex customer issues and improve service processes
- Continuously updating knowledge of company products, services, and policies to provide informed assistance
Benefits
- Fluency in two languages, with excellent verbal and written communication skills in both
- Proven experience in a customer service or support role, preferably in a bilingual environment
- Strong interpersonal skills with the ability to handle difficult situations calmly and professionally
- Basic computer proficiency, including experience with CRM software and common office applications
- Experience working in a multicultural or multilingual customer service setting
- Training or certification in conflict resolution or customer relationship management
- Ability to work flexible hours, including evenings or weekends, to accommodate customer needs
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GovcioGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect If you are selected to move forward through the process, here’s what you can expect: Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $17.53 - USD $27.50 /Hr.
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