This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Systems Engineer will serve as the primary internal IT support resource for all Shield employees, ensuring a seamless, secure, and efficient technology experience across the organization. This role is responsible for day-to-day IT operations including:

• Device and mobile device management (MDM)
• User access provisioning
• Onboarding and offboarding
• Application support
• Technical troubleshooting
• Administration and optimization of core internal platforms, including Microsoft 365, Azure, and other SaaS applications

This is a remote role with travel requirements of approximately 10% for company meetings.

Qualifications

• A "jack of all trades" approach with the ability to pivot quickly between hardware support, cloud administration, and network troubleshooting
• Deep experience managing Microsoft 365 tenants, including Exchange, SharePoint, Teams, and Entra ID (Azure AD)
• Hands-on experience with modern endpoint management tools (ABM or Microsoft Intune) for both macOS and Windows environments
• Solid understanding of IAM principles, including SSO, SAML, and SCIM provisioning
• Knowledge of security best practices for remote-first environments, including disk encryption, MFA enforcement, and EDR monitoring
• Exceptional interpersonal skills with a focus on delivering a seamless and supportive experience for all team members
• Familiarity with cloud environments (Azure/AWS) and how they integrate with internal business systems

Requirements

• Take ownership of the day-to-day administration and optimization of core internal platforms, including Microsoft 365, Azure, and other SaaS applications
• Serve as the primary point of contact for internal technical support requests, providing high-touch assistance for hardware, software, and connectivity issues across a distributed team
• Monitor and maintain Mobile Device Management (MDM) solutions to ensure all company assets are compliant, patched, and secured
• Manage the full lifecycle of employee hardware and software, from automated onboarding and provisioning to secure offboarding and asset recovery
• Configure and respond to alerts within internal systems to proactively identify and resolve performance bottlenecks or service interruptions
• Identify opportunities to automate manual IT workflows, such as access requests and system integrations, to improve departmental efficiency
• Maintain a comprehensive internal knowledge base, creating clear documentation for both technical workflows and employee-facing self-service guides

Company Description