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Role Description

This role involves contributing to the delivery of Heartbeat Health (HBH) Cybersecurity and IT functions, ensuring the smooth, secure, and efficient operation of all corporate technology systems.

• End-User Support and Technical Resolution
• Own and manage the lifecycle of all end-user support requests within the ticketing system, including triage, prioritization, assignment, escalation, and timely resolution of technical issues in alignment with Service Level Agreements (SLAs).
• Serve as the primary point of contact for resolving complex technical issues and providing specialized support for all corporate applications, including SaaS platforms and collaboration suites.
• Identity and Access Management (IAM)
• Execute timely and accurate end-user provisioning and de-provisioning across all critical systems, ensuring compliance with security policies from onboarding through offboarding.
• Conduct comprehensive quarterly access reviews (QARs) to validate that users maintain the appropriate level of access necessary for their roles, identifying and remediating any access discrepancies.
• Device Configuration and Management
• Oversee the entire lifecycle management of all corporate-owned devices, including procurement, standardized imaging, deployment, configuration, routine maintenance, inventory tracking, and secure decommissioning.
• Technology Operations and Security
• Act as the administrator for a diverse portfolio of third-party, cloud-based applications, including vendor management, license tracking, configuration changes, integration maintenance, and performance monitoring.
• Develop, implement, and lead mandatory security awareness programs and training sessions for all HBH employees.
• Be responsible for the meticulous creation, maintenance, and continuous improvement of comprehensive documentation.
• Business Systems and Solutions Development
• Manage, optimize, and improve the performance, reliability, and security of HBH's core business systems and operational technology stack.
• Partner with various business units to develop, implement, and support innovative technology solutions.
• General Responsibilities
• Execute any additional tasks, projects, or responsibilities as assigned by the employee's direct supervisor.

Qualifications

• Bachelor’s degree in computer science, information technology, or another STEM field is preferred; relevant experience is acceptable in lieu of degree.
• Minimum of four years relevant professional experience.
• Experience planning, building, operating and maintaining IT solutions.
• Advanced proficiency with IT solutions and/or processes including user provisioning/de-provisioning, PC configuration and support, SaaS application configuration, and others.
• Foundational proficiency with security solutions and/or processes including device management, audit support, access management, access reviews, patch management, multi-factor authentication, and others.
• Excellent organizational skills and the ability to switch context quickly.
• Outstanding communication abilities; strong interpersonal skills to deal effectively with a broad base of customers, suppliers, clinicians, and other business professionals.
• Specific platform knowledge is a plus, including Atlassian, Google Workspace, JumpCloud, macOS, Venn, Windows, Zoom, and others.
• Healthcare industry knowledge, including HIPAA is a plus.
• Experience participating in SOC2 or HITRUST assessments is a plus.

Benefits

• $85,000 - $100,000 a year.

Company Description

• Heartbeat Health is the leading virtual-first cardiovascular care company in the country.
• Provides patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs.
• Empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.
• Redefining how cardiovascular care is delivered in the digital age.