Workforce Management & Insights Lead
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking an experienced Workforce Management & Insights Lead to strengthen and mature our Workforce Management function. This is a leadership role with hands-on accountability.
- Lead a small team of Workforce Management Analysts
- Own workforce analytics, forecasting, operational governance, and decision-ready reporting across a complex service delivery environment
- Translate workforce data into meaningful insight for senior leaders
- Ensure staffing aligns with service demand, funding constraints, industrial requirements, and workforce wellbeing
- Balance operational oversight with analytical depth
Qualifications
- Tertiary qualification in Data Analytics, Business Analytics, Workforce Planning, Finance or similar
- Demonstrated workforce management/analytics experience in a 24/7 or service delivery environment
- Experience leading and developing small analytical or operational teams
- Strong capability in forecasting, capacity planning, and workforce cost modelling
- Advanced experience developing dashboards using Power BI (or equivalent BI tools)
- Strong stakeholder engagement skills and the ability to translate data into practical insight
- Experience in health, mental health, not-for-profit, or other 24/7 environments will be highly regarded
Requirements
- Leading and developing a small WFM team within a shared capability model
- Delivering accurate, timely workforce dashboards and reporting (Power BI or equivalent)
- Workforce forecasting, capacity modelling, and labour cost analysis
- Operational oversight of rostering, leave management, and workforce governance
- Strengthening data integrity, compliance controls, and reporting standards
- Partnering with Service Delivery, Finance, HR and IT to improve systems and processes
Benefits
- Permanent full-time position
- Working from home
- Salary Packaging benefits available
Job Requirements
- Tertiary qualification in Data Analytics, Business Analytics, Workforce Planning, Finance or similar
- Demonstrated workforce management/analytics experience in a 24/7 or service delivery environment
- Experience leading and developing small analytical or operational teams
- Strong capability in forecasting, capacity planning, and workforce cost modelling
- Advanced experience developing dashboards using Power BI (or equivalent BI tools)
- Strong stakeholder engagement skills and the ability to translate data into practical insight
- Experience in health, mental health, not-for-profit, or other 24/7 environments will be highly regarded
- Leading and developing a small WFM team within a shared capability model
- Delivering accurate, timely workforce dashboards and reporting (Power BI or equivalent)
- Workforce forecasting, capacity modelling, and labour cost analysis
- Operational oversight of rostering, leave management, and workforce governance
- Strengthening data integrity, compliance controls, and reporting standards
- Partnering with Service Delivery, Finance, HR and IT to improve systems and processes
Benefits
- Permanent full-time position
- Working from home
- Salary Packaging benefits available
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