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Role Description

This executive leadership role oversees the full customer technology lifecycle—from pre-sales solution architecture to implementation, technical account management, and ongoing professional services. You will unify cross-functional teams into a single, accountable organization responsible for delivering seamless, scalable, and high-impact customer experiences. The role focuses on accelerating implementation timelines, strengthening EHR integrations, and building proactive customer engagement models that drive long-term value. You will collaborate closely with product, engineering, clinical, and go-to-market leaders to ensure operational excellence and measurable business outcomes.

• Build, lead, and scale a high-performing organization spanning solutions architecture, implementation, EHR integration project management, technical account management, application support, data operations, and professional services.
• Define and execute a unified technology delivery strategy covering the full customer lifecycle: sales, implementation, support, and long-term success.
• Reduce implementation timelines while ensuring reliability, repeatability, and high customer satisfaction.
• Establish and mature a proactive Technical Account Management function focused on customer health, retention, and growth.
• Develop and scale a data operations capability to ensure data quality, compliance, automation, and reporting across all customers.
• Create and expand professional services offerings, including customized technical solutions and incremental support models.
• Partner cross-functionally with product, engineering, clinical, and commercial teams to align technology delivery with overall business strategy.
• Drive operational rigor, surface risks early, remove blockers decisively, and foster a culture of accountability and data-driven decision-making.

Qualifications

• 10+ years of experience leading technical, customer-facing organizations such as solutions engineering, implementations, technical account management, or professional services.
• Proven track record of building and scaling customer delivery or professional services teams in high-growth environments.
• Strong understanding of healthcare technology ecosystems, including EHR integrations, interoperability standards (HL7/FHIR), HIE frameworks, and claims data (preferred).
• Demonstrated ability to operate at both strategic and operational levels, translating technical complexity into business outcomes.
• Experience leading cross-functional initiatives and influencing senior stakeholders across product, engineering, and commercial teams.
• Exceptional leadership, communication, and executive presence.
• Strong analytical mindset with the ability to use data to drive continuous improvement and operational excellence.

Benefits

• Competitive base salary with equity opportunities
• Performance-based bonus program
• 401(k) with company matching
• Comprehensive medical, dental, and vision coverage
• Flexible time off policy and remote-first work environment
• No-Meeting Fridays and monthly company holidays
• Access to mental health resources and wellness initiatives
• Professional development funding, mentorship programs, and learning opportunities
• Employee Stock Purchase Plan (ESPP)
• Office setup reimbursement and monthly cell phone/internet stipend
• Paid parental leave for all new parents