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Senior Manager, Customer Success Managers
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role offers the opportunity to lead and inspire a high-performing team of customer-facing product experts in a fast-growing, AI-driven SaaS environment. You will shape the strategy, coaching, and operational execution of customer success engagements, ensuring clients derive maximum value from the platform.
- Lead, coach, and develop a team of approximately 10 Customer Success Managers, providing tools, guidance, and mentorship to excel in pre- and post-sales engagements.
- Drive measurable client value by ensuring engagements are persona-specific, data-driven, and outcome-focused.
- Partner with sales leadership to prioritize strategic accounts, align team resources, and optimize coverage for maximum impact.
- Build scalable playbooks, demo flows, and talk tracks informed by product usage and adoption metrics.
- Collaborate cross-functionally with Enablement, Marketing, and Product teams to align messaging, share customer insights, and roll out new initiatives.
- Monitor team performance through data and KPIs, identifying opportunities for continuous improvement and coaching.
Qualifications
- 5+ years of experience in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
- 2+ years of experience managing and developing high-performing teams.
- Strong communication, presentation, and storytelling skills tailored to senior stakeholders.
- Data-driven decision-maker with the ability to measure success and prioritize initiatives effectively.
- Experience working in fast-paced, high-growth environments with a focus on scaling processes and teams.
- Exceptional organizational skills and the ability to manage multiple priorities while driving results.
- Strong interpersonal skills with a proven ability to build trust and influence cross-functional teams.
Benefits
- Competitive base compensation ($139,000—$174,000 USD) with performance-based bonus opportunities
- Equity opportunities
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and remote work options
- Learning and development resources
- A high-impact leadership role within a mission-driven, fast-growing organization
Job Requirements
- 5+ years of experience in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
- 2+ years of experience managing and developing high-performing teams.
- Strong communication, presentation, and storytelling skills tailored to senior stakeholders.
- Data-driven decision-maker with the ability to measure success and prioritize initiatives effectively.
- Experience working in fast-paced, high-growth environments with a focus on scaling processes and teams.
- Exceptional organizational skills and the ability to manage multiple priorities while driving results.
- Strong interpersonal skills with a proven ability to build trust and influence cross-functional teams.
Benefits
- Competitive base compensation ($139,000—$174,000 USD) with performance-based bonus opportunities
- Equity opportunities
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and remote work options
- Learning and development resources
- A high-impact leadership role within a mission-driven, fast-growing organization
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