• As Manager, you will function as a Product Owner responsible for understanding PBM pricing and forecasting tools and providing business user support to resolve questions and problems. • Responds to Production Support tickets, isolates root cause, and determines path to resolution. • Facilitates best practice user training exercises • Suggests and prioritizes product improvements based on materiality • Communicates to business users and other ecosystem stakeholders using professional and customer service focused demeanor • Leverages understanding of the business to ensure product requirements are accurately captured and communicated • Develops tools and procedures to create efficiencies in areas such as testing and defect resolution • Assists with UAT and broader testing efforts to minimize future defects stemming from initial development • Develops financial analyses to support future modeling improvements • Designs technical solutions and reporting capabilities addressing Business issues and concerns.