• Own and manage the full renewals pipeline, including a rolling 120-day forecast with clear visibility into at-risk accounts • Drive on-time renewal closure across all customer segments, ensuring commercial terms are favorable and contract value is protected or expanded • Work collaboratively with Customer Success and Sales to develop win/win renewal proposals that incorporate upsell and cross-sell opportunities • Provide leadership with regular, accurate updates on renewal status, risks, and resolution strategies • Ensure quality and timeliness of renewal workflows, including quoting, contract processing, and system updates • Partner with the VP, Global GTM Life Cycle Engagement and Student Success to define and execute a multi-phase plan to modernize the renewals function — including shifting responsibility for smaller renewals to a pooled Customer Success model so the renewals team can focus on high-ARR, complex accounts • Provide strategic input on how roles and responsibilities should be redistributed across the renewals and Customer Success teams as the org evolves • Lead recommendations on contract language simplification — working cross-functionally to move customers toward cleaner, easier-to-execute agreements • Champion improvements to forecasting methodology and data quality to make the renewals function more predictable and insight-driven • Identify and recommend automation and tooling improvements to reduce manual effort and improve the overall renewal experience for both customers and internal teams • Develop and implement renewals playbooks that reflect both current operational best practices and the evolving model we are building toward • Establish, document, and monitor compliance with best practices across Opportunity Management, Data Quality, Quoting, and Forecasting • Implement system automation strategies to reduce friction and improve renewal experience at scale • Directly manage and develop the renewals team, fostering a culture of accountability, continuous improvement, and adaptability • Coach team members on commercial negotiation, Customer Success best practices, and data-driven decision making • Act as a cross-functional partner to Customer Success, Sales, Finance, and Legal, with strong relationships across the revenue organization • Travel up to 20%, including overnight and occasional weekend travel, depending on business needs.